Returns & Exchanges
We want you and your pet to be completely satisfied with your purchase. If a product doesn't meet your expectations, you can return or exchange it within 30 days of delivery provided it is in its original, unworn condition.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the product is free of pet hair and debris to qualify for a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing